The Sales Consultant is the Dealership's primary sales representative. You are responsible for all aspects of the sales transaction and, as such, should seek to meet your customers' needs in every thought, word and gesture. As a Sales Consultant, you play an important role, from identifying prospective customers to maintaining ongoing relationships with those customers to representing the dealerships' parts, service and collision repair departments to them after the sale. You may also be called upon to assist customers in choosing new or pre-owned vehicles, as well as financial services, accessories and options.
The primary goal of the Sales consultant is to provide customers with extraordinary service. As part of your commitment to deliver extraordinary customer service, you are expected to meet or exceed dealership objectives. Sales consultant responsibilities generally include:
- Developing viable prospects.
- Greeting customers.
- Conducting a needs analysis for the customer.
- Presenting products that meet the needs of the customer.
- Preparing and presenting proposals.
- Prompting a mutual agreement.
- Facilitating vehicle deliveries.
- Following up with customers.
- Delivering an exceptional customer experience.
- Attaining consistent high scores and positive feedback from customer surveys.
About Us:
Dolan Automotive Group is the parent company to all
of our car dealerships which include Reno
Toyota, Lexus of Reno, Kia, Mazda and Reno Scion. Dag is a family owned
business that has been serving Northern Nevada for 30 years.
We take pride in what we do and the employees we
hire, some of which have been with us for over 35 years. Get in and Join the
Family.
Company Values:
Develops employees and/or
self through continuous training
Respects and keeps promises to customers and co-workers
Intently listens to understand customer and co-worker needs
Values honesty, transparency, and consistency in all of our
dealings
Exemplifies Brand Persona (professional, sensitive,
knowledgeable, resourceful, reliable and transparent)
